Refund Policy

1.1 Money-Back Guarantee

We offer a 14-day money-back guarantee on all template purchases. This guarantee is designed to give you peace of mind when purchasing our products.

1.2 Eligibility Requirements

To be eligible for a refund, the following conditions must be met:

• Request submitted within 14 days of purchase
• Templates have not been extensively used or modified
• Valid reason provided for the refund request
• Original proof of purchase available

2.1 Excluded Items

The following items and situations are not eligible for refunds:

• Templates that have been extensively modified or customized
• Custom development or consultation services
• Templates that have been resold or distributed
• Downloadable products that have been accessed
• Services that have been fully rendered

2.2 Special Circumstances

In certain cases, we may make exceptions to our refund policy at our discretion, such as:

• Technical issues preventing product use
• Incorrect product delivery
• Duplicate purchases

3.1 How to Request a Refund

Follow these steps to request a refund:

1. Contact our support team at support@thecoachingmarketingkit.com
2. Provide your order number and purchase date
3. Explain the reason for your refund request
4. Include any relevant screenshots or documentation

3.2 Review Process

• We review all refund requests within 1-2 business days
• You will receive email updates about your request status
• Additional information may be requested if needed

4.1 Refund Timeline

• Refund approval: 1-2 business days
• Processing time: 5-7 business days
• Bank processing: 3-10 additional business days

4.2 Payment Method Specifics

Refund timing varies by payment method:

• Credit Card: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days

Note: Your financial institution's processing time may affect when you see the refund in your account.

For refund-related inquiries:

• Email: support@thecoachingmarketingkit.com
• Address: Coaching Marketing Kit LLC, 1942 Broadway Suite 314C, Boulder, CO
• Support Hours: Monday-Friday, 9 AM - 5 PM EST
• Response Time: Within 24 hours